English
Refund & Cancellation Policy
This policy applies to all products and services offered by The Arctos, a brand operated by Entreuverse Sdn. Bhd. It forms part of our Terms & Conditions.
1. Nature of Our Products
Our products are digital goods and educational services (indicators, course access, and learning materials). Access is granted immediately upon successful payment.
2. General Refund Position
Because our products are digital and access is granted immediately, all payments are non-refundable once processed and access has been granted, except:
- Where a refund is required under applicable Malaysian consumer-protection law; or
- In cases of a genuine technical or billing error, which we will assess on a case-by-case basis.
Where a refund is warranted under the above, we will make the appropriate arrangements.
3. Subscription Cancellation
For subscription-based products, you are responsible for managing and cancelling your own subscription. If you no longer wish to continue, please cancel before your next billing date to avoid automatic renewal. If you are unable to cancel manually, contact our support team as early as possible and we will assist you.
Failure to cancel in time will result in automatic renewal for the following period, and no refund will be available once payment has been charged.
4. Billing or Technical Errors
If you are charged in error, or experience a billing/technical issue directly caused by us, contact us promptly. We will investigate and, where appropriate, arrange a correction or refund in line with applicable consumer laws.
5. How to Request Help or a Cancellation
Contact our support team with your order details:
- 💬 WhatsApp / Chat Support: +60 12-210 7369
- 📩 Support Email: cs@entreuverse.com
We will respond as soon as possible to help resolve your request.
中文
退款与取消政策
本政策适用于 The Arctos（由 Entreuverse Sdn. Bhd. 运营）提供的所有产品与服务，并构成我们《服务条款与条件》的一部分。
1. 产品性质
我们的产品属于数字商品与教学服务（指标、课程权限、学习资料）。付款成功后即时开通权限。
2. 退款总原则
由于产品为数字商品且付款后即时开通，款项一经处理并已开通权限，将不予退款，除非：
- 马来西亚消费者保护法要求退款；或
- 属于真实的技术或账单错误——此类情况我们将逐案评估。
在上述情况下确需退款的，我们会作出相应安排。
3. 订阅取消
对于定期订阅产品，您需自行管理并取消自己的订阅。若不再继续，请于下一个账单日期前取消，以免系统自动续费。若无法自行取消，请尽早联系客服，我们会协助处理。
未能及时取消将导致系统自动续订至下一周期；一旦付款完成，将无法退款。
4. 账单或技术错误
若您被错误扣费，或遇到由我们直接造成的账单/技术问题，请及时联系我们。我们会调查，并在适当情况下依相关消费者法律安排更正或退款。
5. 如何申请协助或取消
请带上订单资料联系客服团队：
- 💬 客服 WhatsApp：+60 12-210 7369
- 📩 客服邮箱：cs@entreuverse.com
我们会尽快回复并协助处理您的申请。